Booking & Tickets
How do I book a flight? ▾
Use the Search Flights page to enter your origin, destination, travel date, and number of passengers. Select your preferred flight from the results and proceed to payment. You'll receive a booking confirmation email once payment is complete.
Can I book for multiple passengers? ▾
Yes! During the search, select the number of seats (up to 9). You'll be asked to enter passenger details for each traveller during the booking process.
How do I view my booking? ▾
Log in to your AeroSphere account and navigate to "My Bookings" from the navbar. All your past and upcoming bookings will be listed there with status and invoice options.
Can I change my flight after booking? ▾
Flight changes are not currently supported through the portal. Please contact our support team via the Contact Us page and we'll assist you with flight changes manually.
Payments & Refunds
What payment methods are accepted? ▾
We accept all major credit/debit cards, UPI, net banking, and wallets through our secure Razorpay payment gateway. All transactions are encrypted and safe.
How do I cancel and get a refund? ▾
Go to "My Bookings", find the booking you want to cancel, and click the Cancel button. A refund request is automatically created. Refunds are processed within 3–5 business days after admin approval.
What is the refund policy? ▾
Cancellations more than 24 hours before departure receive a 100% refund. Cancellations between 2–24 hours before departure receive a 50% refund. Cancellations less than 2 hours before departure are non-refundable.
How long does a refund take? ▾
Once approved by our admin team, refunds take 3–5 business days to reflect in your original payment method. You'll receive an email notification when your refund is approved.
Baggage
What is the free baggage allowance? ▾
Economy class passengers are allowed 15 kg of check-in baggage and 7 kg of cabin baggage per person. Business class passengers get 25 kg check-in and 10 kg cabin baggage.
What are excess baggage charges? ▾
Excess baggage is charged at ₹350 per kg beyond the free allowance. It's recommended to pre-book additional baggage through our support team to get a discounted rate.
Are there items I cannot carry? ▾
Yes. Prohibited items include: sharp objects in cabin baggage, flammable liquids, explosives, and certain electronics in check-in baggage. Liquids in cabin baggage must be under 100ml each and fit in a 1-litre clear bag.
Check-in
When can I check in? ▾
Online check-in opens 24 hours before departure and closes 2 hours before departure. Airport check-in counters open 3 hours before departure and close 45 minutes before departure.
What documents do I need? ▾
You'll need a valid government-issued photo ID (Aadhaar card, passport, driving license, or voter ID) and your booking confirmation. International travellers need a valid passport.
My Account
How do I update my profile? ▾
Click on your name in the top navigation bar and select "Profile". From there, click "Edit Profile" to update your name, phone number, and other details.
I forgot my password. What do I do? ▾
On the login page, click "Forgot Password" and enter your registered email address. You'll receive an OTP to reset your password. Contact support if you're still having trouble.