Cancellation Policy

The refund amount depends on how far in advance you cancel before the scheduled departure time.

1. 1
   Log in to your AeroSphere account and navigate to My Bookings from the navigation menu.
2. 2
   Find the booking you wish to cancel. Only bookings with PAID status can be cancelled for a refund.
3. 3
   Click the Cancel Booking button. A confirmation dialog will appear — confirm the cancellation.
4. 4
   A refund request is automatically created and sent to the admin team for review.
5. 5
   Once approved, the refund amount will be credited to your original payment method within 3–5 business days. You'll receive an email notification.

• Cancellations can only be made through your online account under "My Bookings". Phone or email cancellations are not accepted.
• Only bookings with PAID status are eligible for cancellation and refund. Bookings that are already cancelled or expired cannot be cancelled again.
• The refund is always credited to the same payment method used for the original booking. No cash refunds are provided.
• Flight cancellations by the airline (force majeure, technical issues, weather) will result in a 100% refund regardless of timing.
• Group bookings (5+ passengers) may have different cancellation terms. Please contact support for group booking queries.
• AeroSphere reserves the right to modify this policy. Changes will be notified via email and posted on this page.

• Cancellation submitted: Immediate. Your booking status changes to CANCELLED and a refund request is created instantly.
• Admin review: 1–2 business days. Our team reviews the refund request against the cancellation policy.
• Approval notification: You receive an email when the refund is approved or if there is any issue.
• Credit to account: 3–5 business days after approval for cards. UPI refunds may reflect within 1–2 business days.