Everything you need to know about AeroSphere — quick answers to common questions.
What is AeroSphere? ▾
AeroSphere is a premium online airline booking platform that lets you search, book, and manage domestic flights with ease. Our platform offers real-time seat selection, secure payments, and digital invoicing.
Is AeroSphere available on mobile? ▾
Yes! Our website is fully responsive and works seamlessly on all devices — smartphones, tablets, and desktops. Simply open your browser and visit our site.
Which routes does AeroSphere cover? ▾
AeroSphere currently covers major domestic routes across India including Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, and many more. New routes are added regularly.
Do I need to create an account to book? ▾
Yes, a registered account is required to complete a booking. Registration is free, quick, and only requires your name, email, and phone number with OTP verification.
How do I contact AeroSphere? ▾
You can reach us through our Contact Us page. Fill out the form with your query and our team will respond to your email within 24–48 hours.
How far in advance can I book a flight? ▾
You can book flights up to 90 days in advance. We recommend booking early to get the best seat availability, especially during peak travel seasons.
Can I select my seat during booking? ▾
Yes! After selecting your flight, you'll be directed to our interactive seat map where you can pick your preferred seat. Available seats are shown in green, occupied ones in red.
Can I book a return flight? ▾
Currently, each booking is one-way. To book a return trip, simply make two separate bookings — one for the outward journey and one for the return.
What happens after I book? ▾
Once your payment is confirmed, you'll receive a booking confirmation email with your flight details. You can also view and download your invoice from the "My Bookings" section.
What payment options are available? ▾
We accept all major credit cards (Visa, Mastercard, Amex), debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and popular digital wallets — all processed securely through Razorpay.
Is my payment information secure? ▾
Absolutely. We do not store any card or payment details on our servers. All payments are processed through Razorpay which is PCI-DSS compliant and uses 256-bit encryption.
My payment failed but money was deducted. What do I do? ▾
This is rare and usually auto-reverses within 5–7 business days. If the amount isn't refunded, please contact us via the Contact Us page with your transaction ID and we'll resolve it promptly.
Can I get an invoice for my booking? ▾
Yes! A PDF invoice is available for every confirmed booking. Go to "My Bookings" and click the Invoice button next to your booking. You can download or print it directly.
When will I receive my refund? ▾
Refunds are processed within 3–5 business days after admin approval. The amount is credited back to your original payment method. You'll receive an email notification once approved.
What is the standard baggage allowance? ▾
Economy: 15 kg check-in + 7 kg cabin baggage per person. Business: 25 kg check-in + 10 kg cabin baggage per person. Infants (under 2 years) get 10 kg check-in baggage.
What are the cabin baggage size limits? ▾
Cabin bags must not exceed 55 cm × 40 cm × 20 cm and must fit in the overhead bin. Personal items (laptop bag, handbag) are allowed in addition to the standard cabin allowance.
What items are not allowed on board? ▾
The following are strictly prohibited: guns and ammunition, sharp objects in cabin baggage, flammable materials, compressed gases, lithium batteries above 100Wh in check-in, and liquids over 100ml in cabin baggage.
How do I change my password? ▾
Go to your Profile page and click "Edit Profile". You can update your password from there. Make sure to choose a strong password with at least 8 characters.
Can I delete my account? ▾
Account deletion requests can be submitted via the Contact Us page. Note that deleting your account will also remove all booking history and you will not be able to access past invoices.
I'm not receiving OTP emails. What should I do? ▾
Check your spam/junk folder first. OTPs are valid for 10 minutes. If you still don't receive it, try again after 2 minutes or contact our support team.
Is AeroSphere a safe platform? ▾
Yes. We use HTTPS encryption for all communications, CSRF protection on all forms, secure session management, and bcrypt password hashing. Your data is never shared with third parties without consent.
What is your privacy policy? ▾
We collect only the minimum data necessary to process bookings. Your personal information is used solely for flight booking, confirmation emails, and customer support. See our full Privacy Policy for details.
What is your cancellation policy? ▾
>24h before departure: 100% refund. 2–24h before departure: 50% refund. <2h before departure: No refund. All cancellations are processed through your account under "My Bookings".
Didn't find your answer?
Our support team is happy to help. Send us a message and we'll get back to you within 24–48 hours.